Resume
Summary
Dedicated professional with demonstrated strengths in customer service, time management and leadership. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Sarah is a recent graduate of Full Sail University where she earned her Bachelors of Science in Entertainment Business.
Key Competencies
Time Management
Problem Solving
Client relationships
Microsoft Suite
Adobe Creative Suite
G-Suite
Team leadership
Communication
Adaptability
Professional Experience
Event Services Supervisor
Grand Hyatt Denver
Feb 2022 to Present
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Executed events with consistently high standards of organization, service quality, and enthusiasm for client objectives.
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Managed every aspect of each event, including handling administrative details, responding to inquiries and distributing promotional materials.
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Improved future events based on strengths and weaknesses of previous event plans.
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Oversaw day-of execution for corporate events and meetings, trade conferences, group receptions and cause rallies.
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Handled invoice management and post-event review and processing.
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Assessed events overall success and submitted findings for future planning.
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Satisfied conference leaders with open, continuous communication and strict attention to important details.
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Mentored a team of over 40 event staff to improve performance and continuously grow service skills.
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Arranged crew schedules to align with business and event demands.
Operations Specialist
Survey Studio
Feb 2021 to Feb 2022
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Created environment of teamwork, collaboration, and open communication by empowering employees with relevant training.
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Verified completion of survey documents by coordinating closely with personnel.
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Delivered quality and on schedule promises with each project.
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Completed paperwork and data entry accurately and timely to promote steady flow of information.
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Exercised conflict resolution to prevent, minimize and resolve problems, building constructive relationships.
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Maintained quality standards with team quality assurance monitoring and coaching.
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Managed daily workload and assigned productivity goals based on customer demands.
Operations Manager - Marketing and Client Experience
Weight Loss MD
Sept. 2020 to Feb 2022
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Empowered employees by coordinating necessary resources to effectively handle needs and achieve objectives.
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Resolved process inefficiencies through effective analysis and resolution of deficient areas.
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Handled forecasted business volume expertly by planning, organizing, and delegating daily operational activities.
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Arranged crew schedules to align with business and project demands.
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Developed advertising campaigns or sales promotions to increase brand awareness.
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Employed conflict management techniques to optimize customer satisfaction and retention.
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Identified process improvement opportunities to promote world-class customer experience.
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Provided quality services to engage clients and increase product sales.
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Assessed, analyzed and solved or suggested solutions to operational challenges.
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Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement.
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Boosted sales through successful advertising campaigns.
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Reviewed financial statements and activity reports to measure productivity or goal achievement.
Office Assistant
Robert Half
Mar 2020 to Sept 2020
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Fielded incoming calls and took detailed messages.
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Prepared professional business correspondence, including letters, invoices, and basic contract language.
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Kept office file system highly organized and quickly retrieved needed records.
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Assisted staff with resources and paperwork to complete assignments.
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Scanned, indexed and stored records to manage filing system.
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Prioritized tasks independently to best support office needs.
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Created and maintained databases for organizing and managing information.
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Facilitated team work with expert handling of administrative support needs.
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Tracked inventory orders and usage to maintain accurate records.
Awards and Acheivments
Manager of the Quarter - Q1 2023
Grand Hyatt Denver
The manager of the quarter award is given to leaders in the hotel who continuously demonstrates excellent leadership and continues to make significant contributions to the operation of their department and the hotel
Rising Star 2022
Grand Hyatt Denver
The Rising Star award is given to one individual in the hotel each year who demonstrates tremendous growth while showcasing company values and going above and beyond everyday.
Education
Bachelors of Science in Entertainment Business
Full Sail University
June 2023
Member of the National Society for Collegiate Scholars